Coronavirus Update

Visiting Hours Revoked

The New York State Department of Health and CMS, the federal oversight agency, have advised all nursing facilities to suspend all visitation.  Accordingly, we are restricting ALL visitors without exception to our facility.

We have set up a special hotline, 212-337-5905 , if you have any questions or to receive any updates on our visitation policy.  

Hotline hours: Sun-Sat, 8am - 8pm.
_{If you receive the voice message system, please leave a message and we will return your call as soon as possible.}

We are also be providing phones and IPads to those patients who need them to help you keep in touch during this time.

We continue to exercise necessary precautions consistent with state DOH and CDC guidance including monitoring temperature of staff and residents and looking for other signs and symptoms of the virus.  If anything is noted, staff will be sent home immediately.  Residents that develop symptoms will be dealt with on a case by case basis and their families will be informed.  
 
Please be assured that are doing everything we can to maintain a safe environment and that we continue to refine our protocols as new information becomes available.
 
Additional steps that we have already taken:

•   Professional cleaning and disinfecting of the entire facility.

•   No communal dining. Food is delivered directly to patient rooms.

•   All staff wearing masks and other protective equipment.

•   Patients are encouraged to wear masks as much as possible and practice social distancing .

Download official visitors notice poster from the NYSDOH:   English(PDF)   En Español(PDF)

Download official visitors notice

Pets Policy

Until further notice, pet privileges have been revoked, unless they are serving in the capacity of service animals.

Given the changing nature of the spread of Coronavirus in New York City, VillageCare reserves the right to make changes to this policy based on guidance from regulatory agencies.

Staff at The Center have been specially trained to enhance their abilities to interact with patients and to work in non-traditional ways with those in their care and with their families. The state-of-the-art medicine and care, along with surrounding and an environment designed to promote healing and well-being, enhance the patient staff-relationship.

Common areas are central to the two distinct "neighborhoods" that are created on each floor. The "commons" are where patients can socialize with other patients, dine, relax and visit with family, friends and loved ones. Dining areas on each floor have have self-serve hospitality food bars and full-service pantries.

The overall facility design promotes efficient and effective delivery of rehabilitation services, respecting individual privacy and dignity. A healing bamboo garden, integrated into the entire facility footprint so that it can be seen from all levels, will offer a place for quiet social interaction and contemplation. The design facilitates the flow of patients and staff throughout the Center. Operationally, wireless electronic medical records, wireless staff communications and electronic dietary, patient monitoring and workflow systems will support better staff functioning and patient care.